FAQs

Constant Health is the only program of its kind in Canada. Our service was designed with equal focus on both behavioural and medical science to support you in forming long lasting behaviours and habits that help lead you to your health and lifestyle goals. Each person who joins our program has a unique journey customized to their needs and diet preferences.

You will receive over 5 hours of direct support from one of our team of registered dietitians trained in both nutrition science and behaviour change. Our dietitians specialize in supporting clients with weight loss and chronic disease management.

Our technology is designed to be a tool that can be customized to your needs and diet preferences that not only supports your journey between appointments, but allows us to have interactive sessions in which we can review data specific to you and develop strategies that are designed to help you on your journey.

Most programs give you a plan and leave you to follow it alone. Constant Health gives you a registered dietitian who works with you directly, without judgment or handoffs, and with an approach that adjusts as your life changes. The consistency and relationship are what make the difference.

Your information is visible to you and your dietitian and is not sold or shared with third parties for marketing. Constant Health is SOC 2 certified and complies with Ontario’s Personal Health Information Protection Act (PHIPA).

The full cost of our 15-week program is $825 paid in 3 monthly installments of $275. If you choose to pay in full, you’ll save $76, bringing the cost down to $749.

Your program fee includes:

• More than 5 hours of one-on-one support from a Registered Dietitian
• Unlimited in-app messaging with your dietitian and with Chloe, your own AI assistant
• Full access to the Constant Health platform and behaviour change resources
• Personalized flexible nutrition guidance and support throughout the whole program

There are no hidden fees and no required product purchases.

Most Canadian health benefit plans include dietitian coverage, meaning most clients are able to offset some or all of the program cost through their extended health benefits. Click here to learn more about insurance coverage.

If your plan does not include dietitian coverage, you may be able to use a Health Spending Account (HSA) or Personal Wellness Account. If you don’t have coverage you can claim the cost as a medical expense on your taxes under Canada Revenue Agency guidelines.

After completing the 15-week program we have ongoing support as needed, with options starting at just $6 per month.

We accept all major credit cards: Visa, Mastercard, and American Express.

After you enroll, you’ll get a program receipt confirming payment. Then, after each completed dietitian appointment, you’ll get a separate insurance receipt. That’s the one you submit to your extended health plan to claim reimbursement.

If you have a Health Spending Account or Personal Wellness Account, you can usually submit your program receipt right after payment, without waiting for appointments.

Yes. Constant Health Inc. offers first-time clients a 14-day, 100% refund guarantee, counted from the date of your initial purchase. If you decide within those 14 days that the program isn’t right for you, contact us and we refund the full amount, whether you paid in full or chose monthly payments. After 14 days, the standard terms apply.

Yes. Registered Dietitian services are an eligible expense under health spending accounts and personal wellness accounts in Canada. You pay Constant Health directly and claim the receipt through your account.

Any Constant Health program that includes appointments with a Registered Dietitian: the 15-week program, single sessions and ongoing check-ins. Each appointment generates its own insurance receipt, so the amount you recover depends on your plan’s annual dietitian maximum.

Usually not. Most group plans already cover Registered Dietitian services, and health spending accounts cover them too, so employees can use Constant Health today without any change to the plan. Some benefits partners, such as Desjardins, also offer their members a discount on the program. If you’re a large employer and want a discount for your employees, email hello@constanthealth.ca.

GLP-1 medications work on appetite. They don’t teach anyone how to eat the right amount of protein, protect muscle or manage side effects, and those are what decide how much weight someone loses while taking one. The Canadian Adult Obesity Clinical Practice Guidelines recommend medication alongside behavioural support, not on its own. Employers covering these medications get more from that spend when the people taking them also have a dietitian. Constant Health’s program is built for that pairing, and clients can also use it without medication.

No. Constant Health is medication-agnostic. The program is built around behaviour change, nutrition guidance, and ongoing support, with or without medication.

No. Constant Health does not prescribe medication of any kind. Our Registered Dietitians provide nutrition and behaviour support and work alongside your own doctor or nurse practitioner, who manages any prescription.

Yes, and you can also do it without one. About one in four of our clients takes a GLP-1 such as Ozempic, Wegovy, Mounjaro or Zepbound, and they tend to arrive in one of three ways.

Some have been on the medication for a while and the results have stalled, or never matched what they expected. Your dietitian helps you navigate side effects, meet your nutritional needs and get enough protein to protect muscle, while building eating habits that support your health and goals alongside the medication.

Some want to see what they can do without medication first. Part way through, a few decide that medication is the right call for them, and by then they already have the habits that get the most from it with the fewest side effects.

And some decide medication isn’t for them at all. That’s fine too. The program is the same evidence-based approach, built around the best habits they can put in place without it.

Yes. Many of our clients on a GLP-1 join exactly this way. Your doctor manages the medication, your Constant Health dietitian manages eating, side effects and habits, and the two don’t conflict. No referral needed.

Reduced appetite often means reduced protein, and that’s where muscle loss starts. Eating more protein sounds easy. For many people on a GLP-1, a small appetite, side effects and no clear target turn it into a constant struggle. Your dietitian starts by setting a protein target for your body size, then does the harder part: planning how to reach it when you’re not hungry, managing side effects along the way, and finding resistance activity you can enjoy. Progress is reviewed at every session.

Yes. Meal size, timing, food choices and fluid intake all change how a GLP-1 feels day to day. Your dietitian adjusts these with you, and if a side effect needs medical attention, tells you to speak to your prescriber.

As early as possible. The first weeks on a GLP-1 are when eating patterns reset, and habits built then are the ones that last. Starting together also means your dietitian sees the side effects as they appear.

No. Think of a GLP-1 as an amplifier. It doesn’t matter how well the amplifier is built: feed it a choppy signal and it will never produce a great sound. If eating habits stay the same, the medication brings more side effects, less weight loss, and a much higher chance of stopping it before the full benefit is realized. Your dietitian’s job is to clean up the signal going in, so you get the most from the medication with the fewest side effects. The medication is half the treatment. Nutrition and behaviour support is the other half.

Yes, and we’ll be straight with you. A GLP-1 works like any other long-term medication: when it stops, the condition it was treating comes back, and for most people that means appetite returns and some or all of the weight follows. Nobody can promise otherwise. What your dietitian can do is prepare you before the change, build new habits while the dose comes down so there’s something in place when hunger returns, and try strategies you haven’t used before, so that whatever regain happens is smaller and slower. If you and your doctor decide the medication still serves a purpose, staying on it is a legitimate choice, and we support that too.

The program doesn’t require medication, and many clients lose and maintain weight without one. If you’re stopping for cost reasons, your dietitian builds a plan for the transition and for the months after. Dietitian appointments are usually covered by extended health benefits, which often makes the program the lower-cost option. We’ll be candid about what to expect. Results without medication are a different path from results with it, and we’ll help you make the most of whichever path you’re on.

It’s hard. Most people regain some weight after stopping a GLP-1. Think of it like blood pressure medication: it works alongside lifestyle changes to bring your blood pressure down, and when you stop taking it, the pressure can climb again. What helps is the same thing that helps people who were never on medication: understanding why you eat the way you do, and changing it in a way that holds. You and your dietitian work like a team of scientists. You form a hypothesis about a habit, a meal pattern or a craving trigger, test it, look at the data, and keep what works. When the data goes quiet, your dietitian notices and reaches out. After the program, Relapse Prevention keeps that check-in going, and 3 out of 4 members maintain their results or keep losing. We can’t promise the medication’s results without it. We can help you keep as much as possible.

For many people, yes. Weight loss of 5 to 7% of body weight, more fibre, less refined carbohydrate and regular activity can bring blood sugar back into the normal range. Your dietitian builds these changes into a plan you can follow, and tracks your progress alongside the bloodwork your doctor orders.

Yes. Registered Dietitians are the professionals doctors refer to for diabetes nutrition, and Constant Health has Certified Diabetes Educators on staff. Your dietitian works with your existing medications and targets and focuses on the eating and activity habits that lower A1C and weight together.

Yes. The same program covers the nutrition side of high blood pressure and high cholesterol. Sodium, fibre, fats and weight are addressed in the same plan, so you’re not managing three diets at once.

No. You can book directly. If your doctor referred you, bring any targets or lab results to the first appointment and your dietitian will work from them.

Diets give you a plan and leave you to follow it. Constant Health gives you 5 hours of one-on-one time with a Registered Dietitian across 8 appointments, and that dietitian works on why the last plan stopped. Our dietitians are trained in cognitive behavioural therapy, so the work is on habits, triggers and the moments where good intentions fail, not on willpower.

Yes. That gap between knowing and doing is the problem the program is designed for. Sessions focus on what gets in the way (schedules, stress, evenings, travel, eating out) and on building a version of eating well that fits your actual week.

Yes. Emotional and stress eating are addressed directly, using behavioural techniques your dietitian works through with you. There is no restriction-based fix for it, which is why diets tend to make it worse.

No. There is no required meal plan, no banned foods, no required weigh-ins and nothing to buy. You and your dietitian build a flexible way of eating you can keep.

Yes. Our Registered Dietitians include Certified Bariatric Educators, and the team has experience supporting people through the whole surgical process. Many surgical centres offer dietitian support. If yours doesn’t, if you want more guidance than you’re getting, or if you’re on a waiting list and want to start building habits now, we can help you prepare for the changes ahead and feel more confident about life after surgery.

Yes. Obesity is a chronic disease, and surgery is one part of its long-term treatment. Your nutritional needs change over time. Whether you want help with eating habits, weight changes, digestion, or vitamin and mineral supplements, our dietitians can help. We take a practical, non-judgemental approach to understanding what’s happening and finding strategies that work for you, without willpower or rigid food rules.

The free consultation is a 20-minute call with a Registered Dietitian. It is not a sales call. It is a conversation.

You can describe your situation, ask any questions you have about the program, and get a sense of whether Constant Health is the right fit for you. There is no pressure to sign up, and no obligation after the call.

If you decide to move forward, your dietitian will walk you through the enrollment process at the end of the call.

You’ll have 8 appointments with your Registered Dietitian over the 15 weeks. The first two are one hour each, and the remaining six are 30 minutes, for five hours of one-on-one support in total.

The schedule flexes around your life. If you have a vacation or a busy stretch coming up, your dietitian can adjust the timing so you don’t lose momentum.

Between appointments, you have unlimited messaging with your dietitian and Chloe through the app.

The honest answer is that it varies, but here’s what we can tell you. On average, people in the program lose around 4-7% of their body weight without medication, and 7-14% with obesity medication. But averages describe a range, not a promise. Your results depend on biology, medical history, medications, sleep, stress, and how past diets have impacted you. Two people eating the same way can land in very different places.

What we focus on isn’t a single number. It’s your Best Weight which is whatever weight you reach when you’re living the healthiest life that you actually enjoy. For most people that means meaningful change. For some it’s less than they hoped, and we’d rather say that now than oversell.

If you want to understand what’s realistic for your situation specifically, a discovery call is the place to start.

At Constant Health, you’re in the driver’s seat and your dietitian is alongside you to guide. You connect directly through your smartphone or tablet, no travel required.

Every appointment starts with an agenda. It can sound formal, but it’s what keeps the focus on the topics that matter most to you that week rather than a fixed script. You’ll review what’s working, what’s been harder, and design experiments to test new strategies and build new habits.

If there’s something specific you want to dig into, let your dietitian know. You can review the evidence together and find ways to translate the science into your real life.

The appointments themselves total five hours over the 15 weeks. But lasting behaviour change happens between them. For that, we recommend allowing around 30 minutes a day to build and practise new habits, things like planning meals, reflecting on patterns, and applying what you’ve discussed with your dietitian.

Some weeks feel lighter, others need more attention depending on what you’re working on. The program is built to fit into real life, not add pressure to it.

You can reschedule any appointment with at least 24 hours notice. Sessions missed without notice are forfeited, as that time cannot be reassigned to another client. If something unexpected comes up, contact your dietitian directly and they will do their best to work with you.

Chloe is Constant Health’s AI companion inside the app. Chloe offers ongoing support and answers food and planning questions between your dietitian sessions, using the notes and plan from your own appointments, so the answers match what you and your dietitian agreed. Chloe doesn’t replace your dietitian. Your Registered Dietitian remains your point of care, reviews your progress, and adjusts your plan. Chloe fills the gaps between sessions.

Registered Dietitians translate the science of nutrition into practical strategies that work for real life. They hold a protected professional title, which means they are regulated and work only with evidence-based information, not trends or fads.

At Constant Health, our dietitians go further than standard nutrition guidance. They receive ongoing training in Cognitive Behaviour Therapy (CBT) and behaviour change science from our Director of Clinical Product and Behavioural Science, Dr. Segal, C.Psych. That means your dietitian can help you understand not just what to eat, but why your current patterns exist and how to change them in a way that lasts.

Rather than prescribing a plan, they work with your health, schedule, and preferences to build an approach designed specifically for you.

No. We don’t prescribe diets or use pre-set meal plans.

Meal plans are prescriptive by design: they dictate what, how much, and when to eat. In clinical practice they tend to produce short-term results rather than lasting change, and they leave little room to learn what actually works for your body and your life.

Instead, you and your dietitian build a way of eating that feels realistic and sustainable, working from your own patterns around hunger, energy, and fullness. If a flexible structure helps, your dietitian can build a “meal framework” with you, focusing on things like balanced-meal guidance, portion ideas, or routines that cut down on decision fatigue, all adjustable over time.

And if you’re drawn to a specific approach (intermittent fasting, Mediterranean, plant-based), your dietitian can help you explore it safely. Your food choices stay yours.

Food tracking is something we encourage, but it’s never required.

We see tracking as a tool for learning, not judgement. What you log helps you and your dietitian spot patterns in hunger, fullness, energy, cravings, and habits that are hard to see otherwise. That makes your appointments more focused and your dietitian’s guidance more specific to you.

We’ve made it as simple as possible: in the app, you can log meals with photos, voice notes, barcode scanning, or typed entries.

There are no forbidden foods, no “perfect” food log, and no calories earned through exercise. Tracking isn’t there to monitor your behaviour. It’s there to help you understand it.

No. That choice is yours. Weight is one data point among many, and it is not the right measure for everyone.

For some people, stepping on a scale affects their motivation or mood in ways that are counterproductive. If that is true for you, we focus on other measures instead: strength, stamina, consistency, health or other meaningful metrics, or simply how your clothes are fitting.

No. We will never ask you to purchase any special foods or supplements. You may update your shopping list after some conversations with your dietitian, but what you eat will always be your decision.

Yes. Your food choices are always your own, and the program is designed to fit around real life, not the other way around.

Many clients aim for weight maintenance during travel rather than active change, which allows for more flexibility while keeping some structure. Your dietitian can help you plan ahead so you can enjoy your time away without losing the progress you have made.

The 15-week program is built to give you the skills, habits, and confidence to maintain your progress long after it ends, a way of eating and living that works for you and adapts as your life changes.

But we don’t disappear at week 15. Behaviour change is about progress, not perfection, and many clients find some level of ongoing support helps them stay consistent and keep building on what they’ve started.

So we offer flexible options, from community and app access to one-time appointments or regular check-ins with your dietitian. You choose how much support you want and when, starting at just $6 a month.